Ask about my bill

Open the assistant

• On your home screen, press Ask about my bill on the Questions about your bill? card.
• On an invoice, press Ask about this invoice.
• On a computer, Assistant is also in the top menu.

Ask things like "Why is my water higher than last month?" or "When is my next payment due?", or pick one of the questions under Try asking. The assistant shows what it Checked for each answer.

What it can and can't do

• It reads your issued invoices and their lines, your balance and payments, your meter readings, and compares periods.
• It only sees the unit you've selected, and only while you live in or own it. Switch units to ask about another home.
• It can't change anything: no payments, readings or invoices. Check important amounts on the invoice itself.
• It answers in the language you write in.
• Your conversation is kept per unit. New conversation clears it and starts fresh.

Ask a person

1. 1Step 1: Press Ask management, or Not what you needed? Ask the management team under an answer.
2. 2Step 2: Check Your question. The assistant's last answer is sent along for context.
3. 3Step 3: Press Send to management. It arrives in Messages, where the management team replies.