Issued invoices, explanations and corrections
Find invoices, explain any line to a resident, and fix mistakes the right way.
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Find an invoice
After finalizing, 5. Invoices lists every issued invoice with Invoiced, Collected and Outstanding totals. Filter by All, Open or Paid, or search by unit, number or name.
| Status | Meaning |
|---|---|
| Due | Issued and not yet paid. |
| Partially paid | Some of it is paid. |
| Paid | Paid in full. |
| Overdue | Past the due date with money still open. |
Explain a line
Open an invoice and press any line to see how it was calculated, for example "€2,400 ÷ 7,400 m² × your 68.1 m² = €22.09". Residents see the same explanation in their app, which answers most "why do I pay this?" questions.
The Payment card shows what's paid and still to pay, and How to pay shows the bank details and reference residents should use.
Fixing mistakes
Finalized and closed periods are locked so issued invoices never change behind a resident's back. Kelvo Nest doesn't void or re-issue invoices.
- Step 1: Work out the difference for each affected unit.
- Step 2: In the next open period, add an adjustment (charge or credit) with a clear description.
- Step 3: It appears on the next invoice, so the unit's balance ends up correct.
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