Maintenance & repairs
Report a repair and follow its progress
Describe the problem with photos, see when a visit is booked, reply, and rate the work.
ResidentsUpdated
Report it
- Step 1: Go to Repairs and press Report an issue.
- Step 2: Pick What kind of problem? (or "Not sure").
- Step 3: Write a Short title and describe What's going on?
- Step 4: Choose Where is it? (kitchen, bathroom and so on) and add the exact spot.
- Step 5: Add up to 6 Photos if you can, then press Send report.
Follow progress
| Status | Meaning |
|---|---|
| Reported | Your manager has it and will plan the repair. |
| Visit booked | A visit is planned. Make sure someone can let them in. |
| Being fixed | Work has started. |
| On hold | Waiting on parts, access or a quote. |
| Done | The work is finished. |
| Cancelled | Closed with no work planned. |
- You get an email when the status changes, a visit is booked or your manager replies.
- Add a reply or more photos under Updates at any time.
- Fixed it yourself? Cancel request while it's still Reported.
- When it's Done, rate the work from 1 to 5 stars. You can rate once.
Your Repairs list also shows requests for your unit reported by others who live with you.
Open in Kelvo Nest
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