Maintenance & repairs
Handle maintenance requests
Triage, assign, schedule and close repair requests, and keep the reporter informed.
ManagersUpdated
Maintenance › Requests shows every request, numbered MR-1, MR-2 and so on, with counts for Open, New, Urgent, Unassigned and Assigned to me. Residents report from their app; press New request to log one yourself.
Statuses and priorities
| Status | Shown to the resident as |
|---|---|
| New | Reported |
| Scheduled | Visit booked |
| In progress | Being fixed |
| On hold | On hold |
| Completed | Done |
| Cancelled | Cancelled |
Priorities are Low, Normal, High and Urgent. Requests from residents start at Normal.
Manage a request
- Step 1: Open the request. The AI triage card suggests a category, priority and vendor, and flags possible safety risks. Press Apply on any suggestion you agree with.
- Step 2: In Manage, set the Status, Priority, Category, Assignee (a staff member) and Vendor.
- Step 3: Set a Visit date and time. A new request with a visit date becomes Scheduled automatically.
- Step 4: Press Save changes.
Keep people informed
- Write in Activity and press Send reply to email the reporter.
- Switch on Internal note for notes residents must never see.
- The reporter is emailed when the status changes or a visit is booked; the assignee when they're assigned or the resident replies.
- Vendors aren't emailed by Kelvo Nest. Contact them as you normally do.
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